Shipping Policy

True Peptides aims to provide a clear and reliable shipping experience. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase through https://true-pepaore.shop.

1. Order Processing

Orders are subject to payment authorization, order verification, and product availability.

Processing times may vary depending on the product ordered, order volume, holidays, and other operational circumstances.

Orders are not considered shipped until they have been handed over to the applicable shipping carrier.

2. Shipping Destinations

Available shipping destinations and methods will be displayed at checkout.

We currently offer shipping only to destinations where our products may legally be sold, shipped, and received. Certain products or destinations may be subject to additional restrictions.

If your address cannot be serviced, we may need to cancel the order and issue an applicable refund.

3. Shipping Fees

Shipping fees, if applicable, will be displayed during checkout before you complete your purchase.

The final shipping charge may depend on the destination, shipping method, order size, and other applicable factors.

Any free-shipping offer will be subject to the terms displayed at the time of purchase.

4. Estimated Delivery Times

Estimated delivery times, when available, will be displayed at checkout or communicated through your order confirmation or shipping notification.

Delivery estimates are not guaranteed unless expressly stated otherwise. Actual delivery times may be affected by carrier operations, weather, holidays, customs procedures, incorrect addresses, or other circumstances beyond our reasonable control.

5. Tracking Information

When tracking is available, a shipping confirmation containing tracking information may be sent to the email address provided at checkout.

Please allow time for the carrier's tracking system to update after the shipment has been dispatched.

If you have not received tracking information or cannot access the tracking details, please contact our customer support team.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that address changes can be made after an order has entered processing or has been handed over to the carrier.

Additional shipping charges or delivery delays may result from incorrect or incomplete addresses.

7. Delayed, Lost, or Missing Packages

If your package is delayed, please review the tracking information and allow a reasonable period for carrier updates.

If tracking indicates that a package has been delivered but you have not received it, please check with household members, neighbors, your building's reception area, or the carrier.

If the package remains missing, contact us with your order number and tracking information. We will review the available details and assist you with the next steps.

8. Damaged Shipments

If your order arrives damaged, please contact us promptly.

Include your order number and photographs of the damaged product and packaging where possible. We will review the issue and determine an appropriate resolution in accordance with our Refund Policy and applicable law.