Refund Policy

At True Peptides, we want customers to understand the terms that apply to returns, refunds, and order cancellations. Please review this policy carefully before placing an order.

1. Return Eligibility

Return eligibility depends on the product purchased, its condition, and any applicable legal requirements.

To be considered for a return, an item must generally be unused, in its original condition, and accompanied by proof of purchase.

Certain products may be ineligible for return due to their nature, safety requirements, hygiene considerations, or applicable laws. Any restrictions applicable to a product will be communicated where required.

Please contact us before sending any item back. Unauthorized returns may not be accepted.

2. Return Requests

To request a return, email Support@true-pepaore.shop with the following information:

Your order number.
The name of the product you wish to return.
The reason for the return.
Relevant photographs, if the item arrived damaged, defective, or incorrect.

Our support team will review your request and provide instructions if the return is approved.

Please do not send products to our business address unless we have confirmed that the address is appropriate for your return.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly after delivery.

Please include your order number and clear photographs of the item and its packaging where possible.

We will review the circumstances and, where appropriate, arrange a replacement, refund, or another suitable resolution in accordance with applicable law.

4. Refund Approval and Processing

Once an eligible return or refund request has been reviewed and approved, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method unless otherwise required by law or agreed upon.

The time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.

5. Shipping Costs for Returns

Unless otherwise required by law or agreed upon in writing, customers may be responsible for return shipping costs when returning an item for reasons other than damage, defects, or an error on our part.

Original shipping charges may be non-refundable where permitted by law.

If a return is necessary because we sent an incorrect item or the product arrived damaged or defective, please contact us for instructions before arranging return shipping.

6. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

If a cancellation is approved and payment has already been collected, any applicable refund will be processed in accordance with this policy.

7. Non-Returnable Items

Certain items may not be eligible for return, including products identified as non-returnable, items that have been used or damaged after delivery, and products restricted by applicable safety or legal requirements.

These limitations do not affect any rights that cannot legally be excluded.

8. Exchanges

If you would like to exchange an item, contact our support team before sending it back.

Exchanges are subject to product availability, eligibility requirements, and applicable shipping arrangements.

9. Late or Missing Refunds

If you have received confirmation that your refund was issued but the funds have not appeared, please:

Check your original payment account.
Contact your bank or card issuer to ask whether the refund is pending.
Contact us if the refund remains outstanding after allowing a reasonable processing period.

We will review the transaction and provide any available information.